Service and Support

Product Range

Mechanical Ventilation

Samsung Air Source Heat Pumps

Solar Thermal

Specialist Heatpump Commissioning

Unvented Cylinders

   
Mechanical Ventilation
  • Noisy systems
  • incorrectly balanced grilles
  • leaking ductwork
  • dangerous electrical connections
  • misfunctioning controls

Mechanical Ventilation – £250

Ventilation systems are becoming very common in new build houses in the UK. They provide excellent air circulation and can greatly improve the air quality in your home. When installed and maintained they work seamlessly in the background delivering fresh air 24 hours a day. Modern homes with their superior levels of insulation and air tightness benefit significantly from an ventilation system. Mechanical heat recovery ventilation is one type of ventilation system that not only extracts but supply’s to rooms in your home. With the increase in air pollution is now more important ever to maintain your ventilation system to ensure that it is not delivering polluted directly into your home.

During our yearly assessment we will:

  • Clean filters
  • Check air flow rates
  • Check fan motor security
  • Check drain
  • Check all electrical connections
  • Review of exposed ductwork
  • Check operation of controls
  • The above price does not include the supply of any parts or components (These will be supplied at an extra fee which will be agreed before proceeding)
  • We reserve the right to refuse to carry any service for the below reasons
  • Location of work is not in areas covered by our services teams (we cover most areas in the UK excluding highlands / islands ), call for more details
  • System is installed incorrectly and servicing system will not change outcome
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Total: £250
Samsung Air Source Heat Pumps
  • Noisy outdoor units
  • flow rate issues
  • controls issues
  • High Running costs
  • System discharging

Samsung AirSource Heat Pumps – £250

Samsung air source heat pumps are one of the most efficient heat pumps available in the UK. Manufactured by the world leading brand Samsung they offer unrivalled performance and functionality. Considered to be one of the most reliable units available today they are an ideal selection for any modern home.

During our yearly assessment we will:

  • Check and clean outdoor heat exchanger
  • Check and clean line strainers and filters
  • Check glycol concentration
  • Check commissioning settings
  • Check flow rates
  • Check all electrical connections
  • Check operation of hot water cylinder
  • Check and adjust heating and potable expansion vessels
  • Check and adjust system pressure
  • Check operation of pressure relief valves and other protection devices
  • Carry full load test on heatpump
  • The above price does not include the supply of any parts or components (These will be supplied at an extra fee which will be agreed before proceeding)
  • We reserve the right to refuse to carry any service for the below reasons
  • Location of work is not in areas covered by our services teams (we cover most areas in the UK excluding highlands / islands ), call for more details
  • System is installed incorrectly and servicing system will not change outcome
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Total: £250
Solar Thermal
  • Faulty Pumps
  • Control unit and sensors failing
  • Air locks / blockages with the pipework
  • Leaking components ( pipework, expansion vessels)
  • Leaking hot water cylinders
  • Storm damage
  • Loss of pressure

Health Check & Antifreeze Change – £250

All solar hot water systems use antifreeze as it’s heat exchange liquid to protect it from freezing in the colder months. This liquid degrades over time and should be changed every few years so we recommend a Full Health Check every four years to review the system and check the quality of the liquid to ensure it is working as it should to protect your panels from low temperatures in the winter.

During our yearly assessment we will:

  • Inspect any visual pipework and insulation
  • Check the performance of all system valves and controls
  • Check the circulation of the system
  • Test the quality of the anti-freeze liquid
  • Drain down and dispose of old fluid where necessary
  • Supply new anti-freeze and recommission where necessary
  • The above price does not include the supply of any parts or components (These will be supplied at an extra fee which will be agreed before proceeding)
  • We reserve the right to refuse to carry any service for the below reasons
  • Location of work is not in areas covered by our services teams (we cover most areas in the UK excluding highlands / islands ), call for more details
  • System is installed incorrectly and servicing system will not change outcome
joule_solar_thermal_v3

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Total: £250
Specialist Heatpump Commissioning

Specialist Heatpump Commissioning – £1000

All specialist heatpump commissions must be pre agreed with Joule.

This service is only available on heatpump systems supplied by Joule.

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Total: £1000
Unvented Cylinders
  • Continous discharge from tundish
  • Burst expansion vessel
  • Noisy expansion vessel
  • Slow reheating
  • Immersion not working

Unvented Cylinders – £150

Its requirement under G3 regulations and a condition of all cylinder manufacturers warranties to annual service your unvented cylinder. Failure to do this will void your warranty and may cause problems with your home insurance in the event of a claim. We service all unvented cylinders no matter the make.

During our yearly assessment we will:

  • Check expansion vessel pressure
  • Check condition of all visibile pipework
  • Check integrity of all plumbers connections
  • Check operation of temperature and pressure relief valve
  • Check operaton of 2 port safety valve
  • Check operation of cylinder thermostat
  • Check operation of pressure relief valve
  • Check operation of immersion and its associated control thermostats
  • Complete service / benchmark book where applicable
  • The above price does not include the supply of any parts or components (These will be supplied at an extra fee which will be agreed before proceeding)
  • We reserve the right to refuse to carry any service for the below reasons
  • Location of work is not in areas covered by our services teams (we cover most areas in the UK excluding highlands / islands ), call for more details
  • System is installed incorrectly and servicing system will not change outcome
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Total:

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